Shipping policy

Last Updated: October 20, 2026

Thank you for shopping with Mirevessan. This Shipping Policy explains how we process and ship orders placed through our website. Please review the information below before placing your order.

1. Order Processing Time

Orders are typically processed within 1–3 business days, Monday through Friday, excluding U.S. public holidays.

• Orders placed before 6:00 PM Central Time (CT) on a business day generally begin processing that business day.
• Orders placed after 6:00 PM CT, on weekends, or on U.S. public holidays generally begin processing on the next business day.
• Processing time is separate from shipping transit time.

During periods of high order volume or other operational disruptions, processing may take longer than usual. We appreciate your patience.

2. Shipping Destinations

We currently ship orders to destinations within the United States only.

Please ensure that your shipping address is complete and accurate when placing your order. We are unable to guarantee delivery to destinations outside our current shipping area.

3. Estimated Delivery Time

Our estimated delivery times are as follows:

• Order Processing Time: 1–3 business days.
• Shipping Transit Time: Approximately 6–9 business days after the order has been processed and dispatched.
• Estimated Total Delivery Time: Approximately 7–12 business days, including order processing and shipping transit time, subject to possible delays.

These timeframes are estimates, not guarantees. Actual delivery times may vary depending on the destination, carrier operations, weather conditions, peak shipping periods, public holidays, and other circumstances beyond our control.

4. Shipping Costs

We offer Free Standard Shipping on eligible orders shipped within the United States, unless otherwise stated at checkout.

Any applicable shipping charges or shipping options will be displayed at checkout before you complete your purchase. Please review your order total carefully before submitting your order.

5. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

Please allow approximately 24–72 hours after dispatch for tracking information to become available or show its first update. Tracking updates may be delayed while the carrier processes your shipment.

If you have not received tracking information or your tracking status has not updated for an extended period, please contact us at hello@mirevessan.com for assistance.

6. Shipping Carriers and Fulfillment

We may use third-party shipping carriers and fulfillment providers to process and deliver orders. The carrier used may vary depending on the destination, service availability, and fulfillment arrangements.

Once an order has been handed over to a shipping carrier, delivery is subject to the carrier's operations and service conditions. We will make reasonable efforts to assist with shipping inquiries when information is available to us.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and contact details.

If you notice an error in your shipping information, please contact us as soon as possible at hello@mirevessan.com. We cannot guarantee that changes can be made after an order has entered processing or been dispatched.

Mirevessan cannot guarantee successful delivery when an order is delayed, misdelivered, or returned due to incorrect or incomplete information provided by the customer. Additional shipping costs may apply if reshipment is available and necessary.

8. Lost, Delayed, or Missing Packages

If your package appears delayed or has not arrived within the estimated delivery timeframe, please check the tracking information first. Carrier scans and tracking updates may occasionally be delayed.

If the tracking information indicates that your package was delivered but you cannot locate it, please check around your delivery location, with household members or neighbors, and with the carrier if appropriate.

If you still need assistance, contact us at hello@mirevessan.com and include your order number and tracking details, if available. We will review the information and provide reasonable assistance.

Delivery delays may occur due to weather, carrier disruptions, peak-season volume, address issues, or other circumstances beyond our control. We cannot guarantee a specific delivery date.

9. Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect address, an unsuccessful delivery attempt, or another delivery issue, the carrier may return it to the sender or hold it for collection, depending on the carrier's procedures.

If your package is returned to us, please contact our support team at hello@mirevessan.com. We will review the circumstances and explain the available options.

Where reshipment is available, additional shipping charges may apply if the failed delivery resulted from incorrect or incomplete shipping information provided by the customer.

Any refund or other resolution will be handled in accordance with our Return & Refund Policy and applicable law.

10. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible at hello@mirevessan.com.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable. This information helps us assess the issue and determine the appropriate next steps.

For details about return eligibility, refunds, and the applicable process, please review our Return & Refund Policy.

Providing supporting information helps us assess a claim but does not limit any mandatory consumer rights or remedies under applicable law.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@mirevessan.com and include your order number.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or been dispatched. If the order has already shipped, please refer to our Return & Refund Policy for applicable return options.

Nothing in this section limits any cancellation rights or other consumer rights that apply under applicable law.

12. Contact Information

If you have any questions about this Shipping Policy or need assistance with an order, please contact us using the information below:

• Store Name: Mirevessan
• Website: https://www.mirevessan.com/
• Email: hello@mirevessan.com
• Phone: +1 339-380-7080
• Business Address: 87 CASABLANCA CT, HAVERHILL, MA 01832, United States
• Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET); Saturday–Sunday closed.
• Expected Response Time: We aim to respond to inquiries within 24–48 business hours.

Thank you for choosing Mirevessan. We appreciate your business and look forward to serving you.