Refund policy

Return & Refund Policy

Last Updated: October 20, 2026

Thank you for shopping with Mirevessan. We want you to have a positive shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting a return or refund for purchases made through https://www.mirevessan.com/.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order, subject to the conditions in this policy and applicable law.

To be eligible for a standard return, an item must be unused, unworn, and in its original condition. Original tags and packaging should be included where available and applicable. Proof of purchase or sufficient order information is required so we can identify your transaction.

Items that are damaged, defective, or incorrect when delivered will be reviewed separately. We will not use the standard return conditions to limit any rights you may have under applicable law.

2. How to Request a Return

To request a return, contact us at hello@mirevessan.com within 30 calendar days of receiving your order. Please include your order number, the email address used for the purchase, and the reason for the return. Photos may also be helpful when explaining an issue with an item.

Please contact us and receive return instructions before mailing any item. Our support team will confirm the appropriate return destination and any instructions that apply to your request. Sending an item without contacting us first may delay identifying or processing the return.

3. Return Shipping Method

Eligible returns should be shipped using the method and destination provided by our support team. We recommend using a shipping service with tracking and keeping your proof of shipment until the return has been resolved.

Do not send a return to an address unless our support team has confirmed that it is the appropriate destination for your return.

4. Return Shipping Costs

For standard returns, including change-of-mind returns or situations where an item does not meet your personal preferences, the customer is responsible for return shipping costs unless applicable law requires otherwise.

If an item arrives damaged or defective, or if we send an incorrect item, please contact us before shipping it back. We will review the circumstances and handle return shipping costs as appropriate and as required by applicable law.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible at hello@mirevessan.com.

Please provide your order number, a description of the issue, and photos if available. We will review the information and explain the available resolution, which may include a refund, replacement, or return, depending on the circumstances and applicable law.

6. Non-Returnable Items and Exceptions

Items clearly identified as final sale or non-returnable before purchase may be excluded from standard change-of-mind returns where permitted by applicable law.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded or limited, including rights relating to items that are defective, damaged, or not as described.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different item, you may contact us to discuss whether your original purchase is eligible for return and place a separate order, subject to product availability and the terms of this policy.

8. Refund Processing

After we receive your returned item, we will inspect it and review your return request. Processing time may vary depending on the condition of the item and the circumstances of the return.

If your refund is approved, it will be issued to your original payment method, subject to applicable law and any requirements of the payment provider.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

9. Original Shipping Charges

Whether original shipping charges are refundable depends on the reason for the return and applicable law. For standard change-of-mind returns, original shipping charges may not be refundable where permitted by law.

If your order arrives damaged or defective, or if we send an incorrect item, we will review the circumstances and handle any applicable shipping refund or reimbursement in accordance with applicable law.

10. Restocking Fees

We do not charge a restocking fee for eligible returns.

11. Return Address

Please contact us before returning any item. Our support team will provide the appropriate return destination and instructions for your specific request.

Do not assume that our business address is the correct destination for a return unless our support team confirms it. If return authorization or other instructions are provided, please follow them and include the relevant order information with your shipment.

12. Contact Information

If you have questions about this Return & Refund Policy or need assistance with a return or refund, please contact us:

Store Name: Mirevessan

Website:
https://www.mirevessan.com/

Email:
hello@mirevessan.com

Phone:
+1 339-380-7080

Business Address:
87 CASABLANCA CT, HAVERHILL, MA 01832, United States

Customer Support Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Saturday–Sunday: Closed

We review customer inquiries during our stated support hours.